Privacy Policy

This policy explains how Shreeji Jewellers (Surat, Gujarat) handles your personal information on our website, our Android app, the Customer Purchase Plan Portal, and when you place an order — including an online order paid through our payment gateway. We collect only the information we need to provide these services.

Please read it together with our Terms & Conditions, Refund & Cancellation Policy and Delivery / Shipping Policy.

• Website enquiry formName, phone number, email address, the category you are interested in and your message.When you send an enquiry.
• Orders (Buy Now)Name, mobile number, email address, your full delivery address (address lines, landmark, city, state and PIN code), an optional delivery note, the product ordered, the subtotal, GST, shipping and grand total, the payment method you choose and the order, cancellation, refund and payment status.When you place an order, offline or online.
• Payment resultFor online payments, the result the payment gateway sends back to us — payment status, amount and transaction reference details.After an online payment attempt.
• Customer accountYour name and mobile number and, where you provide them, your email address and profile details; your password is stored in protected (hashed) form.When you register for the Android app or the Purchase Plan Portal.
• Push notificationsA Firebase Cloud Messaging (FCM) device token, plus basic browser or device type.Only if you choose to enable notifications.
• Wishlist and recently viewedAn anonymous visitor code stored in a cookie, linked to the products you save or view.When you use the wishlist or browse products.
• Security dataA one-way hashed form of your IP address, stored with enquiries and orders to help us detect abuse. We do not store the plain IP address with them.When you submit a form or order.

We do not collect your GPS location, device contacts, camera or microphone. Our forms do not ask for card numbers, UPI PINs, OTPs, banking passwords or other payment credentials.

• What we send to the gateway: the order reference, the grand total, and your name, phone number and email address so that the payment can be processed and matched to your order.
• What we receive and keep: the outcome of the payment (paid, failed or pending), the amount, and the transaction reference details returned by the gateway, stored with your order record.
• Who processes the payment: our payment gateway provider (ICICI Bank’s payment gateway, as shown at checkout) processes your payment under its own terms and privacy practices.
• Pay-at-store orders: no online payment is made; we keep the order details listed above.

• To handle enquiries and orders: to respond to you, confirm product availability and price, and arrange payment, collection or delivery.
• To process and verify payments, match them to orders and help you if a payment fails, is debited without confirmation or is duplicated.
• To deliver your order to the address you give us, within Gujarat, and to handle cancellations, refunds and delivery problems.
• To contact you about your order, enquiry or account, and to provide customer support. We call you on the phone number you give us.
• To run your account in the app and the Purchase Plan Portal.
• To send push notifications about live gold and silver rate updates — only if you opted in.
• To keep our services secure and prevent misuse, and to meet our legal and accounting obligations.

We do not sell your personal information. We share it only with the service providers and parties needed to deliver the services above:

• Payment gateway provider — to process online payments (see section 3).
• Google Firebase — to deliver push notifications. When you enable them, only your device token is involved; we do not share your name or mobile number with Google for this purpose. See firebase.google.com/support/privacy.
• Google Fonts — our pages load fonts from Google’s servers, so your browser contacts Google when a page loads.
• Google Maps and WhatsApp — only if you choose to open a Directions link or message us on WhatsApp; their own terms and privacy policies apply.
• Authorities and advisers — where we are required to by law, or where needed to protect our legal rights.

We do not use advertising networks, analytics SDKs or other third-party trackers on our website or in our app.

We use only essential and functional cookies. We do not use advertising or tracking cookies.

• Session cookie: keeps you signed in during your visit and supports forms such as order and enquiry submission.
• Security (CSRF) cookie: protects our forms against cross-site request forgery.
• Visitor code cookie: a long-lived cookie that remembers your wishlist and recently viewed products on this browser. You can delete it at any time by clearing your browser’s cookies, which also clears that list.

We do not share cookie data with third parties.

• Our website operates over HTTPS (SSL/TLS) to protect data in transit.
• Data is stored on our server with access limited to authorised staff. Passwords are stored in hashed form.
• Payment results returned by the gateway are authenticated before an order is marked as paid.
• FCM device tokens are used only to deliver push notifications through Google Firebase and are not publicly accessible.

No online service can promise absolute security, but we take reasonable steps to protect your information.

• App account data: kept as long as your account remains active. You may request deletion at any time (see section 10).
• Website enquiry data: kept for up to 2 years from submission for customer-service records, then deleted.
• FCM device tokens: kept while push notifications are enabled on your device. Inactive or expired tokens are periodically removed.
• Order and payment records: kept for as long as needed to fulfil the order, handle payment, refund or support requests, and meet accounting and legal record-keeping requirements.

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion of your personal information and account (see section 10).
• Withdraw notification consent: turn off push notifications at any time in your device settings (Settings → Apps → Shreeji Jewellers → Notifications → Off). This stops future notifications immediately.

To use any of these rights, contact us as described in section 13. We will respond within 7 business days.

To request deletion of your app account, Purchase Plan account, or other personal information we hold, contact us by email or WhatsApp. We will process your request within 7 business days and confirm once it is complete. Please include your registered mobile number and/or name so that we can find your records.

Email: shreejijewellers1998@gmail.com · WhatsApp: +91 98795 27171

Our website, mobile app and Purchase Plan Portal are intended for people aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us at shreejijewellers1998@gmail.com and we will promptly delete it.

We may update this policy to reflect changes to our services, technology or legal requirements. The latest version is always published on this page with its “Last updated” date. Continued use of our services after a change means you accept the updated policy.

For privacy questions or requests — including access, correction or deletion — please use the details below.