Terms & Conditions

These Terms & Conditions apply to your use of the Shreeji Jewellers website, our Android app and the Customer Purchase Plan Portal (together, our “Services”). Shreeji Jewellers is a jewellery business based in Surat, Gujarat, with showrooms at Yogi Chowk and Mota Varachha.

They apply whenever you browse our Services, send us an enquiry, create an account or place an order. By using our Services you confirm that you have read and agree to these terms. If you do not agree, please do not use our Services.

You may use our Services for lawful, personal, non-commercial purposes. You agree not to:

• break any applicable law or regulation;
• disrupt or interfere with our Services, or try to gain unauthorised access to our systems or data;
• upload or send harmful, offensive, misleading or illegal content, or submit false enquiries, orders or payment claims;
• copy, scrape or extract content from our Services using bots, scrapers or other automated tools without our written permission.

Information you give us

You are responsible for the accuracy of the information you submit — such as your name, phone number, email address and any delivery or branch preference. Please check it before you submit, so that we can reach you about your enquiry or order.

Your responsibilities

You are responsible for the orders and enquiries you submit, for keeping your account details secure, and for checking that the product, price and contact details are correct before you confirm an order.

Availability of our website

We aim to keep our website available, but it may occasionally be unavailable or slower because of maintenance, technical problems or events outside our control. We do not promise that it will always be uninterrupted or error-free.

Accounts

Some parts of our Services (for example the Android app and the Purchase Plan Portal) need an account. Registration in the app requires your name and mobile number, and you confirm that what you provide is accurate and up to date. You are responsible for keeping your login details confidential and for activity under your account, and you should tell us promptly if you suspect unauthorised access. We may suspend an account that has been used in breach of these terms or with inaccurate or fraudulent information.

We try to describe our jewellery as accurately as we can. Please keep in mind that:

• Descriptions and specifications — including purity, weight, dimensions and other details, where shown — are provided for guidance and are confirmed when your order is confirmed.
• Images are for reference. Colour and appearance can differ slightly because of lighting, photography and your screen, and handmade or finished pieces can vary a little from the photograph.
• Availability depends on stock and can change without notice. A product being listed does not guarantee that it is available at the moment you order.
• Pricing and final details shown on the website may differ from the details we confirm for your order (for example because of a change in rate, weight or availability). The confirmed order details apply.

The price of a piece of jewellery can depend on several factors, such as:

• the applicable metal rate;
• the weight of the piece;
• making or manufacturing charges;
• stone or diamond components;
• applicable taxes, including GST as required by law; and
• any other applicable charges.

GST is set product by product. Where GST applies to a product, the rate is shown at checkout. Your order summary shows the Subtotal, GST, Shipping and Grand Total, and the Grand Total is the amount you pay. These amounts are calculated by our system when you place the order.

The price that applies to an order is the one we confirm with you when the order is confirmed, based on the pricing in use at that time. Please contact us or visit a showroom if you would like to confirm the current rate before you decide. Nothing on our Services is investment advice, and we are not responsible for decisions made only on the basis of a displayed rate.

When you place an order on our website, you are sending us a request to buy a product. After you submit it you will see an order acknowledgement with your order number. This acknowledgement is not, by itself, a confirmation that we have accepted the order.

• Confirmation. Our team reviews your order — including product availability, price and your details — and contacts you on the phone number you provided to confirm it.
• Acceptance. We may decline or be unable to fulfil an order, for example if a product is unavailable, if details cannot be verified, or if there is an error in the price or product information. In that case we will let you know, and any amount you have paid for that order will be dealt with under our Refund & Cancellation Policy.
• Errors. If a product or price was displayed incorrectly, we may correct it and contact you before going ahead with the order.
• Cancelling. If you need to cancel an order, please contact us as soon as possible; what is possible depends on the order, as explained in our Refund & Cancellation Policy.
• Your details. Please make sure your contact details are correct and review your order before confirming it. We rely on them to reach you.

For customised jewellery:

• we will confirm the design or specification with you before customization begins;
• customization takes place before the piece is dispatched or handed over;
• changes requested after customization has started may not be possible, or may affect the price or timeline; and
• customized jewellery cannot be cancelled or refunded once customization has started. Before customization starts, the normal cancellation rules apply.

See also our Refund & Cancellation Policy.

Depending on the options shown when you order, you may pay online (UPI or cards, through our payment gateway partner) or arrange to pay at the store or on delivery, as offered at the time of ordering.

• Payment confirmation. For online payments, your order is treated as paid only after the payment has been successfully verified with the payment provider. You will see the result on the payment result page.
• Payment failure. If a payment fails or is cancelled, no order payment is recorded. You may try again.
• Amount debited but order not confirmed. Occasionally the money can leave your account before the confirmation reaches us. Please do not pay again straight away; contact us with your order number and payment details so we can verify the payment.
• Duplicate payment. If you believe you have paid twice for the same order, please contact us. After verification, an eligible duplicate payment will be handled under our Refund & Cancellation Policy.

We deliver across Gujarat, and a full delivery address (address, landmark, city, state and PIN code) is needed to place an order. Shipping is free by default; if a delivery charge applies, it is shown at checkout before you pay. How an order is processed and delivered is explained in our Delivery / Shipping Policy, which forms part of these terms. Damaged or wrong products must be reported within 7 days of delivery.

A ready-stock order can be cancelled before it is dispatched; after dispatch it can no longer be cancelled in the normal way. Refunds for successful online payments go back to the original payment method. Cancellations, returns, refunds and payment issues are explained in our Refund & Cancellation Policy, which forms part of these terms.

All content on our Services — including text, images, photographs, the Shreeji Jewellers name and logo, brand assets, designs and layout — belongs to Shreeji Jewellers or its content suppliers and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, republish, display or reuse any part of it without our prior written permission. Saving an image for your own personal reference is fine, as long as it does not infringe anyone’s rights.

We take care to keep our Services accurate and available, but we cannot promise that they will always be uninterrupted or free of errors. To the extent permitted by law, Shreeji Jewellers is not liable for indirect or consequential loss arising from your use of, or inability to use, our Services, or from decisions made in reliance on displayed rates or information.

Our liability for any claim relating to an order is limited, to the extent permitted by law, to the amount you paid for that order. Nothing in these terms excludes or limits any right you have under applicable consumer-protection law, or any liability that cannot lawfully be excluded.

Our Services may link to third-party services such as Google Maps (for directions) or WhatsApp (for messaging). These are provided for convenience; we do not control them, and their own terms and privacy policies apply once you leave our Services.

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Surat, Gujarat, India, subject to any rights you have under applicable law.

We may update these terms when needed. The latest version will always be published on this page with its “Last updated” date. Please review it from time to time; using our Services after a change means you accept the updated terms.

For questions about these terms, please contact us using the details below. See also our Privacy Policy.